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ChatSpot GuideRight here. Set up your profile, learn the room, then go join a game.
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Answers come from the hosted ChatSpot User Guide PDF. Double-check important account or safety details.

The ChatSpot User Guide

Everything a member needs to run their profile, chat with confidence, stay safe, and actually win at Blackjack — in one handbook.

Profiles Chat Friends Media Games Safety Staff Commands chat.chatspot.space

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18 sections · pick where to start
Getting Oriented
Your Account
Communication
Personalization
Entertainment
Tools & Reference
Trust & Support
01

Quick Start

Get an account open and get oriented on the main screen — the fastest path from “new here” to “in a room.”

Sign in or create an account

  1. Open https://chat.chatspot.space in an up-to-date browser.
  2. Choose Login, Register Now with Invite Code, or a supported social sign-in option.
  3. New accounts require a valid one-time invite code from a current member. Open the invitation link or enter its code in the registration form.
  4. Enter the remaining requested information and accept the site rules.
  5. If you entered as a guest, open your profile and select Register guest to secure the account when that option is available.
  6. Add and verify an email address so password recovery can work.
Never give another person your password, verification code, recovery code, API key, or browser login token. ChatSpot staff should not need these secrets.

Invite a user to ChatSpot

  1. Open your user menu from your avatar or username.
  2. Select Invite user. Opening the window creates a new one-time invite code.
  3. Select the code or full invitation-link field and use your device's Copy command.
  4. Send the code or link privately to the person you intend to invite.
  5. The recipient opens the link and selects Register Now with Invite Code, or enters the code during normal registration.
  6. After registration succeeds, the code is used and cannot register another account.
Each time you reopen Invite user, ChatSpot creates another code. Only create and share the codes you need. If invitation access is disabled, ask staff whether your account may invite.
To see completed invitations, open your own profile, choose Friends, then Users I brought. Unused codes do not appear there.

Learn the main screen

  • Room list — move between public rooms you are permitted to enter.
  • Main chat — read and send room messages.
  • User list — see members currently associated with the room and open their profiles.
  • Private messages — open one-to-one conversations.
  • Message toolbar — emojis, GIFs, YouTube, voice recording, games, and other enabled tools.
  • Side menu — profile, settings, Apps, Games, Store, Help, and staff tools allowed for your rank.
  • Radio/player controls — control the site player when a stream is available.
  • Right panel — switch between room users, friends, staff, group calls, and member search.
  • Notifications — review private-message, friend-request, report, wall, news, and other enabled alerts.
💡
On a phone, some panels are behind the menu button. Close one panel before opening another if the screen feels crowded.
02

Your Profile

Your profile is your identity on ChatSpot — picture, cover, music, bio, and gallery, all editable from one place.

Options throughout your profile are permission-based. If a button described below is missing, it may be disabled for your rank or account type.

Open your profile editor

  1. Open the side menu.
  2. Select your avatar, username, or the Profile entry.
  3. Your profile editor opens with Account and More tabs.

🖼Profile picture

  1. Open your profile editor.
  2. Find the large round profile picture.
  3. Select the camera button over the picture.
  4. Choose Select file and pick an image.
  5. Move and resize the crop to fit the square preview.
  6. Select Save.
💡
Use the X control beside the avatar to remove it. JPG or PNG works; very large files can fail the upload limit.

🌆Profile cover

  1. Open your profile.
  2. Select the camera button in the wide cover area at the top.
  3. Choose an image and wait for it to upload.
  4. Reopen the profile to confirm the result.
💡
Use the X in the cover controls to remove it. Wide landscape images usually crop best.

🎵Uploaded MP3 music

  1. Open your profile.
  2. Select Add music below your username.
  3. Choose an .mp3 file within the site's size limit.
  4. Wait for the success message before closing the profile.
💡
Select Delete music to remove it. Music may not autoplay for visitors if their browser blocks autoplay.

🎧TrackDrop profile song

A searchable profile song, separate from an uploaded MP3.

  1. Open your profile, stay on the Account tab.
  2. Select Profile song.
  3. Search for a song or artist.
  4. Select a result and review the preview.
  5. Select Use on profile.
💡
Use Remove profile song to clear it. TrackDrop or YouTube availability can affect previews.

📝Personal information & profile text

  • Edit information — gender and birth-date values.
  • Relationship — your displayed relationship status.
  • Edit username — when your rank and site rules permit it.
  • Edit about — the profile description other members see.
  • Edit mood — the short status shown near your name.
  • Select Save in each window.
Your privacy-sharing settings determine whether age, gender, and location are visible to others. Names and text remain subject to length limits and the site word filter.

🔗Link a Google account

  1. Open Profile > Account.
  2. Select Link Google account.
  3. Complete Google's authorization page.
  4. Return to ChatSpot and confirm the linked address.
Only link a Google account you control. Keep your normal ChatSpot password and recovery options as a fallback.

🖼Profile gallery photos

  1. Open Profile > More > Manage photos.
  2. Select Add.
  3. Choose an image and wait for the upload.
  4. Repeat up to the gallery limit shown.
💡
Open a gallery image to view or remove it. The gallery and your main avatar are separate features.

👤View a profile's media and connections

Open a member's profile and use the available tabs:

  • Friends — the member's shared friend list.
  • Users I brought — members registered with that person's invite codes.
  • Photos — profile-gallery images.
  • Gifts — received gifts when sharing and gifts are enabled.
  • Media — supported media associated with the profile.
  • About Me — the member's profile description.
Privacy settings, rank, and site configuration can hide individual tabs or their contents.
03

Account and Security Settings

Keep the account yours: recovery email, password hygiene, and session control.

Change your email

  1. Open Profile > Account > Edit email.
  2. Enter the new email address.
  3. Enter your current password.
  4. Select Save.
Use an address you can access — an incorrect email may prevent account recovery.

🔑Change your password

  1. Open Profile > Account > Change password.
  2. Enter your current password.
  3. Enter the new password twice.
  4. Select Save.
💡
Use a unique password. Don't reuse one from another site.

🛡Link or verify an insecure account

If your profile shows Secure account, follow that prompt to add the required recovery information. Guest and incomplete accounts have fewer recovery protections.

🛡
Staff member? Authenticator setup now lives in Staff & Moderation.

🚪Sign out other sessions

  1. Open Profile > More > Logout options.
  2. Review the available session controls.
  3. Confirm only when you intend to close other signed-in sessions.
💡
Use this after changing a password or if you believe someone else accessed your account.

🗑Request account closure

  1. Open Profile > More > Close account.
  2. Read the warning and scheduled deletion information.
  3. Confirm the request only if you want the account closed.
💡
Before the deletion window passes, reopen your profile and use Cancel request when offered.
04

Preferences, Privacy, Language, and Sound

Dial in who can reach you, what other members can see, and what your room actually sounds and looks like.

Configure preferences

Open Profile > More > Preferences. Depending on your account, control:

  • Who may call you: everyone, members, friends, or nobody
  • Who may private-message you
  • Whether member colors appear in message bubbles
  • Whether profile music autoplays
  • Whether friend requests are accepted
  • Whether login is permitted by all methods or restricted to email

🕶Shared profile information

Open Profile > More > Privacy. Turn sharing on or off for:

  • Age
  • Gender
  • Location
  • Friend list
  • Gift list, when gifts are enabled
These settings control profile visibility; they do not erase the stored information.

🌍Language, country & time zone

  1. Open Profile > More > Language & location.
  2. Select your interface language.
  3. Select your country.
  4. Select the correct time zone.
  5. Select Save.
💡
Choose the actual region rather than manually adding or subtracting hours.

🔊Sound settings

Open the sound control from the chat menu. Separate switches exist for:

  • Public chat sounds
  • Private-message sounds
  • Notification sounds
  • Username/mention sounds
  • Incoming call sounds
💡
Browser autoplay rules may require one page interaction before audio can play.

Change your online status

Open the user menu and select the status icon beside your name. Choose an available state such as online, away, busy, or invisible.

Invisible changes how you appear to ordinary members; it does not guarantee anonymity from authorized staff or system records.
05

Public Rooms and Messages

Join, post, and use the full message toolbar — emoji, GIFs, YouTube, voice notes, and Paint.

🚪Join a room

  1. Open the room list.
  2. Select an available room.
  3. Enter a room password if prompted.
  4. Read the topic and pinned information before posting.
A missing room may be private, rank-restricted, full, or unavailable to your account.

💬Send a public message

  1. Select the main message box.
  2. Type your message.
  3. Use an enabled toolbar button to add media if desired.
  4. Press Enter or select Send.
Do not post passwords, verification codes, payment details, addresses, or another person's private information.

Create a room

  1. Open the room list and select Add room when available.
  2. Enter a unique room name.
  3. Choose an access level permitted for your account.
  4. Optionally add a password and short description.
  5. Select Create.
Room creation and ownership limits depend on your permissions. Share passwords only with intended members.

Manage a room you own or staff

Open User Menu > Room options when available:

  • Settings — icon, name, access, password, description, and default station.
  • Manage staff — assign or remove eligible room roles.
  • Manage action — review and reverse authorized mute or block actions.
  • Topic — use the control or /topic new topic text.
Access and password changes can immediately affect entry. Give room roles only to people you trust to follow staff policy.

📎Upload an image or file to chat

  1. Select the paperclip/upload control beside the public message box.
  2. Choose a supported file within the displayed size limit.
  3. Wait for the upload and resulting chat post before closing the page.
When enabled, pasting an image can also open the upload flow. File type, size, room, rank, and site policy determine acceptance.

Reply, mention, report, or delete

Open a message's option menu. Available actions depend on ownership and rank:

  • Reply/quote — refer to a specific message.
  • Mention — address a member by username.
  • Report — send the message to staff for review.
  • Delete — remove your message when permitted.
  • Staff actions — mute, warn, kick, or ban, only when your rank authorizes them.
Reporting is not an emergency service. For an immediate threat, contact appropriate local emergency help.

😊Emojis

Select the smiley button beside the message box, choose a category, then choose an emoji. If a category icon is missing, refresh and report the category name and a screenshot to staff.

🎞Send a GIF

  1. Select the GIF icon (Tenor or Giphy).
  2. Search for a subject or reaction.
  3. Select the result you want to send.
GIF search depends on an external service and may occasionally be unavailable.

Share YouTube content

  1. Select the YouTube toolbar button.
  2. Search or paste a supported link.
  3. Select the video to post.
Only share material allowed by the community rules.

🎙Voice message

  1. Select the microphone button.
  2. Allow microphone permission.
  3. Start recording, speak, then stop.
  4. Preview or send the recording.
💡
If recording fails: verify HTTPS, confirm the correct microphone, and check OS privacy permission.

🎨Use Paint

  1. Select the Paint tool.
  2. Choose brush, color, eraser, undo, or background controls.
  3. Draw your image.
  4. Send it to public chat or private chat from the appropriate message window.

Browse and share music with KrazeDrop

  1. Open the message-input + menu and select KrazeDrop when available.
  2. Browse or search for a track, artist, album, or playlist.
  3. Use result tabs to narrow the list, then select an item to play or browse.
  4. Choose Share to chat or Open track.
Search and playback depend on the connected catalog and audio source; some previews may be temporarily unavailable.

📣Read System News and required announcements

  • Open the left menu and choose System News to read, react, comment, or report when permitted.
  • Read required announcement overlays and choose I Understand after following any safe instructions.
  • Staff will never use announcements to request passwords, authenticator codes, recovery codes, or payment-login details.

Find members and use the right panel

  1. Open the right-side panel with the users/menu control.
  2. Choose Users, Friends, Staff, Group Call, or Search.
  3. In Search, enter a member name and open the matching profile or action card.
The Users tab is room-oriented. Search results can be limited by account status, rank, or privacy rules.
06

Private Messages, Friends, and Ignoring

One-to-one conversations, friend requests, and how to quietly step away from someone.

Start a private conversation

  1. Open a member's profile or user-list menu.
  2. Select the private-message option.
  3. Type and send your message.
Private messaging can be unavailable when either account has PMs disabled, restricted to friends, or has blocked/ignored the other account.

🗑Clear or delete private messages

Use the private conversation options to clear the visible conversation when allowed.

Clearing your view may not mean the other participant's copy or administrative records are removed.

📎Send media in a private conversation

Use the paperclip for permitted files, the smiley for emojis, or the private + menu for enabled tools such as YouTube, Tenor GIFs, and Paint. Wait for uploads to finish before switching conversations.

Send and manage friend requests

  1. Open another member's profile.
  2. Select Add friend or the friendship control.
  3. Wait for the member to accept.
  4. Open Profile > More > Manage friends to review.
💡
No request button? The member may have disabled requests, or a relationship may already be pending.

🚫Ignore a member

Use the member's profile/menu to ignore them. To reverse it:

  1. Open Profile > More > Manage ignores.
  2. Find the username.
  3. Remove the ignore entry.
Ignoring is a personal display/contact control. Report serious rule violations separately.
07

Friends Wall and Social Features

Post, react, rate profiles, and — where enabled — send gifts through your Ruby wallet.

📌Post on the wall

Open the Friends Wall/news area, write a post, attach supported content if offered, and select Post. Visibility depends on the wall and friendship settings.

Interact with a wall post

Use the post controls to like, comment, report, or delete when permitted. The time shown follows your saved ChatSpot time zone.

Profile ratings

Open a member's profile and locate the rating widget. Choose an allowed rating and submit it.

You cannot rate yourself, and limits may prevent repeated rating changes.

🎁Gifts and Ruby wallet

When gifts and wallet features are enabled, profile and wallet menus allow permitted transfers or gifts. Verify the recipient and amount before confirming.

Ruby transactions, game wagers, and gifts may not be reversible by the recipient.

Check your wallet or send Gold and Ruby

  1. Open your user menu and choose Wallet to view balances.
  2. Open the intended recipient's profile or action menu and choose the wallet/share control.
  3. Select Gold or Ruby, enter an allowed amount, confirm the recipient, and choose Send once.
Transfers can be final. Never send currency for a password, verification code, staff action, or off-site promise.

🏆View leaderboards

Open Side Menu > Leaderboard. Available lists can include XP, level, Gold, gifts, and likes, with weekly, monthly, all-time, total, Gold, or Ruby views.

Leaderboards show activity and balances, not staff authority or trustworthiness.
08

Notifications

Turning alerts on, and getting them working again when they go quiet.

🔔Enable push notifications

  1. Open ChatSpot in the browser you want notifications on.
  2. Use the notification prompt or ChatSpot notification control.
  3. Select Allow in the browser permission window.
  4. On mobile, also allow notifications in OS settings.
ChatSpot may avoid sending a push notification while you're actively viewing the relevant conversation.

🔧Fix missing notifications

  1. Confirm notifications are allowed for chat.chatspot.space in the browser.
  2. Confirm ChatSpot sound/notification preferences are enabled.
  3. Check Focus, Do Not Disturb, battery saver, and background-data settings.
  4. Make sure you're signed into the same account on that browser.
  5. Remove and re-enable permission only if earlier checks fail.
Do not repeatedly click Allow or register many copies of the same browser. Report the device, browser, approximate time, and affected conversation if delivery stays broken.

🔔Review and clear in-site notifications

Open the notification bell, then select a notice to open its related item. Use the trash control to clear eligible notices. Friend requests and private-message alerts have separate panels and counters.

09

Calls and Live Features

Voice and video calling, one-to-one or in a group.

📞Start or answer a call

Open a member's profile/private conversation and choose the call control when permitted. Allow microphone and camera access. Incoming calls display an accept/decline window.

👥Group calls

Use the group-call controls to create, join, or leave an available call. Room, rank, and capacity settings may restrict participation.

Use the ChatSpot radio player

  1. Select the play-circle control in the footer when visible.
  2. Choose Play or Pause and adjust the volume slider.
  3. Open the station-list control to select another available station.
The player appears only when a stream is configured. Browser autoplay rules can require one click before sound begins.

🛠Fix call problems

  • Use HTTPS and a current Chrome, Edge, Firefox, or Safari version.
  • Confirm camera and microphone permission for ChatSpot.
  • Close other applications using the device.
  • Try without a VPN if WebRTC is blocked.
  • Use headphones to reduce echo.
  • Reload after changing device permissions.
10

Appearance and Personalization

Themes, chat backgrounds, profile effects, nameplates, and VIP.

AaChange username and chat-message styling

  1. Open User Menu > Chat Settings.
  2. Choose Username color to select an allowed solid, neon, or gradient color and font, then save.
  3. Choose Chat bubble or Chat text to set permitted colors, gradient/neon style, font style, and font, then save.
💡
Some choices require a particular rank or VIP permission. Keep enough contrast for other members to read your name and messages.

🎨Upload a personal chat background

  1. Open the side menu.
  2. Under Apps, select Chat Background.
  3. Select Choose a background.
  4. Pick a JPG, PNG, or WebP image up to the displayed limit.
  5. Choose Fill, Fit, or Tile.
  6. Choose Center, Top, or Bottom position.
  7. Adjust Darkness for readable chat text.
  8. Select Upload Background.
💡
Use Save Appearance after changing fit, position, or darkness. Reset restores the current theme's normal background. Your background is private to your account and persists across ChatSpot themes.

🖌Site theme

Open the style/theme selector from the side menu or profile options, preview an available style, and apply it. Available styles depend on site configuration and account permissions.

Profile theme or effect

  1. Open the side menu.
  2. Under Apps, select Profile Themes.
  3. Preview a premium animated theme or classic effect.
  4. Select the desired option, then Apply Theme.
Choose None to remove the effect. Animated themes can use more battery and graphics resources.

🏷Nameplate

  1. Open Apps > Nameplates.
  2. Preview the animated identity styles.
  3. Select a nameplate, then Equip Nameplate.
💡
Choose No nameplate to return to the classic user-list appearance.

👑Buy or use VIP

Open Buy VIP from the side menu when offered. Review the price, duration, included features, and payment details before confirming.

VIP does not override community rules or staff decisions.
11

Game Center

Open the message-input + menu and select Game Center, or type /games.

Tap a game above to jump straight to its instructions below.

📋General game rules

  • Read the setup screen before joining or wagering.
  • Do not refresh during an unresolved action unless the interface is frozen.
  • A ranked or Ruby game may lock or deduct a buy-in according to its displayed rules.
  • Keep the game number, approximate time, players, and wager if reporting a problem.
  • Closing an active table can leave your seat under automatic play or forfeit a hand, depending on the warning shown.
  • Public game cards belong to the current room; joining a game does not create a separate chat room.
  • More than one game can run in a room. Use the displayed game number when ChatSpot asks which one you mean.

🧠Trivia

  1. Open Game Center and choose Trivia.
  2. Choose a custom subject or Open Trivia category.
  3. Choose game length and mode.
  4. Start the game and answer before each timer expires.
💡
Use Surprise Me when offered to randomize setup choices.

🎵Music Trivia

Choose the category, mode, and question count, then start. Listen to the available preview and submit your answer before time expires. Audio availability depends on the external music source.

🃏Blackjack

  1. Create or join a table.
  2. Review the displayed wager and table rules.
  3. Use the offered actions: Hit, Stand, Double, or others enabled.
  4. Wait for the dealer and result before leaving.
Leaving an active hand can forfeit it. Read the confirmation message.

Texas Hold'em Poker

  1. Open Poker setup.
  2. Choose casual or ranked mode and the displayed options.
  3. Create the table or join an invitation.
  4. Ranked tables begin at the configured minimum — ChatSpot currently supports two through six seats where configured.
  5. The host uses Deal Cards when lobby requirements are satisfied.
  6. On your turn: Check, Call, Bet, Raise, Fold, or the exact actions displayed.
  7. Enter an amount or use pot-fraction shortcuts when available.
Private invitations appear in PMs with Open Poker Table. Closing an active table may leave your seat under auto-play. Forfeit intentionally ends your tournament participation.

🖍Draw & Guess

  1. Create or join a Draw & Guess game.
  2. When drawing: use brush color, size, eraser, or clear controls.
  3. When guessing: enter your answer in the guess field.
  4. Stay until the round or game finishes unless you intend to leave.
The drawer alone sees the secret prompt. One-shot controls can include Hint, Double, and +10s.

🔗Word Chain

  1. Start with /game wordchain and have room members join the public card.
  2. On your turn, enter a valid word in the panel or type /word apple.
  3. Begin with the required ending letter and do not repeat an accepted word.
  4. Watch the shrinking turn timer.
For multiple active games use /word #ID apple. Combos, challenges, powers, hearts, and final-heart rescue can appear under the current panel rules.

Connect Four, Tic-Tac-Toe, Checkers, and Chess

  • Connect Four — challenge one opponent and select a non-full column.
  • Tic-Tac-Toe — the host is X and moves first; make three in a row.
  • Checkers — the host is Red; captures are mandatory and multi-jumps continue.
  • Chess — the host is White; check, checkmate, castling, en passant, promotion, and standard draws are supported.
Moves are server-validated. Spectating or reconnecting may be available, and the active player's board can rotate to their perspective.

CS UNO

Create a two-to-six-player lobby, choose the offered timer and optional rules, and start after enough members join. Match color, number, action, or Wild cards; choose a color after a Wild. Use Block, Bounce Back, and Last Card only when offered. Other players see your card count, not your hand.

🎲Dice games

Open Dice Arcade and choose an available mode:

  • Lucky Roll — match the configured lucky number.
  • Dice Duel — two-player, multi-round high-roll duel.
  • High or Low — predict whether the next die is higher or lower.
  • Pig — roll or hold; a 1 loses the unbanked turn. First to 100 wins.
  • Ship, Captain & Crew — secure 6, 5, and 4, then score cargo.
  • Farkle — keep scoring combinations and bank before risking a bust.
  • Five Dice — keep dice across three rolls and fill scorecard categories.
  • Liar's Dice — raise the bid or challenge; only you see your hand.
  • Craps — choose Pass Line or Don't Pass and follow the point result.
  • Sic Bo — choose an offered high, low, odd, even, or number bet.
Choose zero wager for free play when offered, or verify the Gold/Ruby amount. Use only the controls shown for your turn and wait for the server result.
Game Center command referenceuse #ID when requested
/games or /game
Open Game Center.
/game game-name
Open or create Trivia, Music Trivia, Word Chain, Connect Four, Tic-Tac-Toe, Checkers, Chess, CS UNO, Blackjack, Poker, or Draw & Guess when playable.
/game dicearcade
Open all dice games; /roll or /game dice starts Lucky Roll.
/game dice-mode
Use diceduel, highlow, pig, shipdice, farkle, fivedice, liarsdice, craps, or sicbo to open that mode.
/join [#ID]
Join a waiting room game.
/start [#ID]
Host-start an eligible lobby.
/score #ID
Show that game's scores.
/endgame #ID
Host or moderator stop control when permitted.
/howtoplay
Open the available game instructions.
12

AI Assistant

A built-in assistant for quick ChatSpot questions — when enabled for your rank.

🤖Talk to the AI Assistant

  1. Open Side Menu > Apps > AI Assistant.
  2. Choose Text or Voice.
  3. Select Start Conversation.
  4. For voice, allow microphone permission.
  5. Ask a ChatSpot question or request troubleshooting steps.
  6. Select End when finished.
The assistant is an AI, not a human administrator. It cannot read passwords, change ranks, refund Ruby, inspect private accounts, or guarantee staff action. ChatSpot does not store the assistant transcript in its add-on database, although the external AI provider may apply workspace retention settings.

@Ask the ChatSpot AI bot in chat

When the bot is enabled in your room, mention ChatSpot AI or @ChatSpotAI in public chat, reply to one of its messages, or open a private conversation with the bot. Ask one clear question and allow time for the response.

Room access, rank, cooldown, timeout, and response length can limit replies. AI answers can be wrong; never send passwords, verification codes, private personal data, or information you would not want processed by the configured provider.
13

Chat Commands

Type commands into the main public-chat message box. A command begins with /. Most ChatSpot actions use buttons instead of typed commands.

#general — command referencepermission-gated
/clean
Clears the currently displayed public-chat messages from your screen only. Does not delete room history for everyone.
/monitor
Opens the monitoring view when available to your account.
/topic new topic text
Changes the current room topic when your room role/rank has topic permission.
/clear
Permanently clears the current room chat for ranks with clear-room permission.
If ChatSpot returns Invalid command, the command is misspelled, unavailable, or not permitted for your account. Staff and owner-only commands (/console and others) are listed in Staff & Moderation.
14

Staff and Moderation Basics

What the visible controls do — not a replacement for full ChatSpot staff policy.

🛡Available to authorized staff

Warn, mute, kick, ban, ghost, clear rooms, edit room topics, manage reports, review console entries, and administer members. The exact options depend on rank and configured permissions.

🔐Authenticator setup

Staff members may see Authenticator in the side menu.

  1. Open Authenticator.
  2. Scan the QR code with Apple Passwords, Google Authenticator, Microsoft Authenticator, 1Password, or another TOTP app.
  3. Enter the current six-digit code.
  4. Save the one-time recovery codes somewhere private and offline.
Never share authenticator or recovery codes. Replacing the authenticator invalidates the previous setup after confirmation.

Good moderation practice

  1. Confirm the username and evidence.
  2. Use the least severe action that addresses the behavior.
  3. Enter an accurate reason where the interface requests one.
  4. Never request a member's password or authenticator code.
  5. Escalate uncertain payment, security, or Ruby disputes to the site owner.
#general — owner-only commandspermission-gated
/console
Opens the staff console for authorized staff.
/logout usernameowner
Signs the named account out by refreshing its session.
/clearcacheowner
Refreshes the site cache.
Do not repeatedly test staff or owner commands. See Chat Commands for the full member-facing reference.
15

Reporting Problems

How to flag content or a member, and what to include for a technical issue.

🚩Report content or a member

Use the report option on the message, private message, wall post, or profile area when available. Describe the issue accurately.

Do not submit repeated duplicate reports.

🧾Info for a technical problem

  • Your ChatSpot username
  • Device type and operating system
  • Browser and approximate version
  • Feature, room, or game involved
  • Approximate local date and time
  • Exact button pressed and what happened
  • Visible error text
  • Game number or transaction identifier, if applicable
  • A screenshot without passwords, tokens, private messages, or payment details
16

Troubleshooting

Common issues, in the order worth trying them.

🖱A button does nothing

  1. Wait a few seconds in case an action is already processing.
  2. Reload the page once.
  3. Try the same action in a private/incognito window.
  4. Disable only extensions that block scripts or content, then retry.
  5. Report the exact button, browser console error if known, and time.

🖼An image or icon is broken

  1. Reload the page without using an old bookmark to an image.
  2. Check whether other ChatSpot images load.
  3. Temporarily disable an image-blocking extension or filtered DNS service.
  4. Report the menu/category name and a screenshot.

📤Uploads fail

  • Confirm the file type matches the picker.
  • Use a smaller file.
  • Rename the file using ordinary letters and numbers.
  • Keep the page open until the success message appears.
  • For images, try JPG, PNG, or WebP.
  • For uploaded profile music, use MP3.

🕒Times are wrong

Set the correct time zone in Preferences & Privacy and reload the chat.

🔄Site appears stale after an update

Reload once. If needed, use the browser's hard-refresh command.

Avoid clearing all cookies unless you're prepared to sign in again.

🎤Microphone or camera fails

Check browser site permission, OS privacy permission, the selected input device, and whether another application has exclusive access. Reload after granting permission.

Not seeing your issue? Call trouble has its own fixes in Calls & Live, and missing alerts are covered in Notifications.
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Privacy and Safety Checklist

Tap through it once — it's worth the two minutes.

0 / 7 complete
💡
Sign out other sessions after a suspected compromise.
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Quick Reference

Common paths, and what to have ready before you contact staff.

🗺Common paths

Invite someoneUser Menu → Invite user
Completed invitationsProfile → Friends → Users I brought
Profile pictureProfile → camera over avatar → Select file → Save
Cover imageProfile → cover camera → choose image
Uploaded MP3Profile → Add music
TrackDrop songProfile → Account → Profile song
Email / passwordProfile → Account
Friends / photos / ignores / preferencesProfile → More
Time zoneProfile → More → Language & location
Wallet balancesUser Menu → Wallet
Username / chat styleUser Menu → Chat Settings
System newsLeft Menu → System News
Member searchRight Panel → Search
LeaderboardsLeft Menu → Leaderboard
KrazeDrop / media toolsMessage Box → +
Chat backgroundSide Menu → Apps → Chat Background
Profile effectSide Menu → Apps → Profile Themes
NameplateSide Menu → Apps → Nameplates
AI helpSide Menu → Apps → AI Assistant
GamesMessage Box → + → Game Center

📋Before contacting staff

Refresh once, confirm the relevant permission, record the exact time, and save a safe screenshot.

Never send a password, authenticator code, session token, or full payment information.